Frequently Asked Questions

Service Pros is a referral and support service. We connect accident customers with independent, partnered collision repair centers and help coordinate the process. We do not do the repairs ourselves.

Yes. After you qualify, we help with communication and claim coordination so you do not have to manage everything alone.

Deductible assistance is a benefit some participating repair centers may offer for at-fault claims. Eligibility is determined by the repair center after a claim estimate, is not guaranteed, and can be up to $1,000.

If your accident was not your fault and your claim is submitted through a participating partner, you may be offered a gas card. This is case-dependent and offered by the repair center.

We work with many major carriers, including State Farm, GEICO, Progressive, Allstate, USAA, Liberty Mutual, Farmers, and others.

Yes. We help arrange towing and temporary rental vehicles where available through our partner network.

Timeframes vary by damage and insurer. Typically, you are contacted quickly after qualification, then the repair center and adjuster move into estimate and scheduling.

An auto body shop performs the actual repair work. Service Pros connects you with trusted partners and helps guide the process, including insurance handling support and eligibility programs.

If you do not qualify for deductible or gas card offers, you will still be connected with options and clear next-step guidance. You should not face any penalty for checking.

There is no upfront cost to check your eligibility. We do not charge for qualification. Any repair-related charges are managed directly with the repair center based on your approved estimate.

Requirements vary by case and adjuster review. We can quickly review your details and confirm options, so asking us first is the fastest way to check your exact situation.