Step-by-Step Checklist
1. Prioritize Safety First
Move to a safe area when possible, turn on hazards, and check for injuries. Call 911 if anyone is hurt or there is significant road risk.
2. Document the Scene
Take clear photos of vehicle damage, license plates, insurance cards, road position, skid marks, weather, and nearby signs/intersections.
3. Exchange Information
Collect driver name, phone, license, plate, insurer name, and policy number from all involved parties. Avoid discussing fault at the scene.
4. Notify Your Insurance Carrier
Open a claim as soon as possible. Ask for your claim number immediately and write it down in your notes and phone.
5. Save Your Claim Number and Contact Details
Keep your claim number, adjuster name, adjuster phone/email, and claim submission date in one place. This prevents delays later.
6. Start Repair Qualification
Once your claim is open, check if you qualify for deductible assistance or other available programs through Service Pros.
Quick Claim Number Reminder
Before you end the call with insurance, confirm your claim number verbally and ask for it by text or email. Save it immediately.
Need Help Navigating This?
Service Pros can help you move from claim setup to repair coordination and keep the process clear.