How Allstate Claims Work in LA
Call Allstate at 1-800-255-7828 or file via the Allstate app. They'll typically route you to their Good Hands Repair Network — a Direct Repair Program (DRP) where shops have negotiated rates with Allstate. Allstate is known for pushing aftermarket and recycled parts aggressively.
Under California Insurance Code §758.5, you can use any shop you want. Service Pros handles the full Allstate communication and coordinates the repair at an independent shop that fights for the right parts on your car.
- Step 1: File at 1-800-255-7828 or in the Allstate app
- Step 2: We schedule inspection at our partner shop within 48 hours
- Step 3: We negotiate the estimate, including parts type and labor rate
- Step 4: Free rental car for the entire repair time
- Step 5: Lifetime warranty on workmanship, no surprises



























