Progressive Claims in LA — What to Expect
Progressive claims start at 1-800-776-4737 or in the Progressive app. They'll route you to their Service Center Network (Concierge program) or a Direct Repair Program (DRP) shop. Convenient, but: Progressive's DRP shops have contractual targets to keep cycle times short and labor rates capped — which can compromise complex repairs.
You don't have to use a Progressive Service Center. California law guarantees your right to any licensed shop. Service Pros handles the entire interaction with Progressive on your behalf.
- Step 1: File at 1-800-776-4737 or in the Progressive app
- Step 2: We coordinate inspection at our independent partner shop
- Step 3: We negotiate any supplements with your Progressive adjuster
- Step 4: Free rental car for the entire repair duration
- Step 5: We hand back your car detailed, with all paperwork closed



























